Product Requirements

1. Customer background:

◦ Customer Type: Southeast Asia Industrial Park (a 500,000㎡ industrial park in eastern Bangkok, Thailand, with 12 enterprises including electronics, food processing, and plastic mold factories)

◦ Industry: Infrastructure Construction

◦ Key Requirements: 12 sets of high/low voltage switchgear (6 sets of 10kV medium voltage, model KYN28A-12; 6 sets of 0.4kV low voltage, model GGD) for 10kV grid zoning in the industrial park (covering 3 functional zones). Given Bangkok's annual rainfall of 2,100mm, IP54 protection rating (resistant to water splash and dust) is required. The system must support remote monitoring (real-time current/voltage and switch status) and comply with Thailand's TISI certification (TISI 1194-2551 standard). The project must complete production, shipping, customs clearance, and on-site commissioning within 60 days.

2. Pain points and challenges:

◦ Technical challenges: The park's existing power distribution system operates on a "single-circuit" basis, where a failure in one area may cause a complete blackout. Enterprises have significantly different power demands (e.g., an electronics factory requires 800kVA at peak load, while a food factory needs 500kVA), necessitating flexible capacity allocation. Additionally, the park's high-temperature and high-humidity environment (annual average temperature 28-35°C, humidity 60-85%) makes traditional switchgear prone to metal component corrosion and insulation degradation.

◦ Compliance requirements: Must pass TISI certification and provide a "Humid and Hot Environment Adaptability Test Report" recognized by the Thai Ministry of Industry, ensuring continuous operation for ≥5000 hours without failure in high-temperature and high-humidity environments.

◦ Time-bound requirements: Three newly established enterprises in the industrial park (two electronics manufacturers and one food processing plant) are scheduled to commence operations within two months. The switchgear must be debugged within 60 days, otherwise the enterprises will be liable for rental compensation (20,000 THB per enterprise per day).

Solution

Copy content (summarize key information, structure the same as Case 1)

• Product package: 6 sets of KYN28A-12 medium-voltage switchgear (featuring vacuum circuit breakers, current transformers, and protection relays), 6 sets of GGD low-voltage switchgear (including molded case circuit breakers, contactors, and smart meters), and 1 remote monitoring system (model: OX-SC-01).

• Technical highlights: The medium-voltage cabinet employs a "304 stainless steel enclosure" (corrosion-resistant), while the low-voltage cabinet utilizes "epoxy powder coating" (resistant to humidity and heat). It is equipped with a "temperature and humidity controller + heater" (automatically dehumidifying when humidity ≥75%). The remote monitoring system supports mobile APP access (real-time push notifications for overcurrent and overvoltage alarms).

• Compliance Assurance: Certified by TISI (TISI 1194-2551), with a "5000-hour Humid and Hot Environment Operation Report" issued by the METI Laboratory in Thailand.

Product Design, Delivery and Fulfillment, After-sales Support

core adaptation point

• Product Design: The parameter table highlights "IP54 protection" and "adaptation parameters for humid and hot environments" (e.g., cabinet material, dehumidification unit power), with the drawings including "rainproof cover design diagram".

• Delivery fulfillment: Logistics via dedicated 'Chongqing Port → Bangkok Port' route (15-day voyage), with on-site commissioning including 'hot and humid environment test run' (72-hour continuous operation)

• After-sales support: A service center is established in Bangkok, Thailand, with spare parts warehouses stocked with "dehumidifiers and anti-rust coatings". The warranty period is extended to "2 years for medium-voltage cabinets and 1 year for low-voltage cabinets".