Accurate Pre-Sales Customer Demand Alignment
Avoiding Transaction Risks Caused by Technical Parameter Discrepancies
Customer Information Filing
① Basic Information: Country/Region, Industry Attribute (Power Engineering/New Energy/Industrial Manufacturing), Procurement Scale (Project Batch/Retail Replenishment), Contact Information of Decision-Makers.
② Special Requirements Focus: Such as Voltage Standard (110V/220V for Europe and America, 380V for Africa, etc.), Certification Qualifications, Adaptability Selection.
In-depth Communication on Technical Requirements
① Standardized Technical Questionnaire to Clarify Core Parameters:
a. Transformer: Capacity, Voltage Level, Cooling Method, Short-Circuit Impedance, Protection Level;
b. Energy Storage Cabinet: Energy Storage Type (Lithium Battery/Lead-Acid Battery), Rated Power, Cycle Life, Temperature Control System;
c. High and Low Voltage Switchgear: Rated Voltage, Rated Current, Protection Level, Cabinet Material, Whether Equipped with Intelligent Monitoring Module.
d. Provide Customized Solutions: Meet special requirements (e.g., applicable for high-temperature/high-humidity environments), jointly issue a solution document with the technical department, attached with product drawings and performance test reports.
Confirmation of Trade Terms and Compliance
① Clarify Trade Terms (FOB/Chongqing/FCA Horgos) and Payment Terms (L/C or T/T: 30% Advance Payment + 70% Payment Against Copy of Bill of Lading);
② Pre-Shipment Inspection, Photo and Video Feedback, etc.
Arrival Acceptance Guidance
① Inform the customer of the acceptance process: first check whether the outer packaging is damaged → unpack and verify the product model/quantity → appearance inspection → power-on test;
② Provide an acceptance standard manual and clarify the qualified judgment basis (e.g., transformer no-load loss ≤ design value, normal closing and opening of switchgear).
Technical Support for Installation and Commissioning
① Provide Chinese-English installation manuals with installation diagrams and wiring diagrams attached;
② Remote Technical Guidance: Assist customer engineers in completing equipment installation and parameter commissioning through video conferences;
Handling of Acceptance Issues
① In case of product quality problems, our company will respond within 24 hours: first conduct remote troubleshooting → if it is indeed a product quality problem, negotiate to reissue accessories or replace the product; if it is due to improper installation and operation, provide free technical training.
Arrival Acceptance and Technical Support
Ensuring Smooth Customer Acceptance and Solving Installation and Commissioning Problems
After
Sales Maintenance
Regular Follow-Up Visits (Monthly/Quarterly)
1.Inquire about the operation status of the equipment and remind of daily maintenance (e.g., transformer oil level inspection, switchgear dust removal).
Services Beyond the Warranty Period
Provide Paid Maintenance Plans